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Action Another action Something else here
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Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: f7775a59-5d34-4e1c-9191-02611e4dc050

{
  "TimeOfDay": "2026-09-15 09:10",
  "DealerName": "Ford Bryanston",
  "DealerBrand": "Ford",
  "DealerWebsite": "https://fordbryanston.hatfieldgroup.co.za",
  "PhysicalAddress": "CNR MATTIE AVE. & WINNIE MANDELA DRIVE, SANDTON",
  "DealerPhone": " 0104400586",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-09-15 09:10
Hi, I found your dealership on Google and would like someone to get in touch with me.
User
2026-09-15 09:10
Im parts
Assistant
2026-09-15 09:10

Tool call: call_5869753

Tool Call
set_intent({
  "intent": "sales_enquiry"
})

Tool call: call_5869757

Tool Call
get_customer_info({
  "intent": "sales_enquiry"
})
User
2026-09-15 09:10 
{
  "tool_call_id": "call_5869753",
  "role": "user",
  "content": "true"
}
User
2026-09-15 09:10 
{
  "tool_call_id": "call_5869757",
  "role": "user",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-09-15 09:10
I would be glad to help you with that. May I please have your name and surname so I can assist you further?
User
2026-09-15 09:31
Mkhuseli mntukushe
Assistant
2026-09-15 09:31

Tool call: call_8805698

Tool Call
create_customer_record({
  "customer_surname": "mntukushe",
  "customer_name": "Mkhuseli"
})
User
2026-09-15 09:31 
{
  "tool_call_id": "call_8805698",
  "role": "user",
  "content": "true"
}
Assistant
2026-09-15 09:32

Tool call: call_5931280

Tool Call
send_parts_request_form({
  "message": "Thank you, Mkhuseli. Please complete the parts request form so our team can assist you effectively."
})
User
2026-09-15 09:32 
{
  "tool_call_id": "call_5931280",
  "role": "user",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-09-15 09:32
<WAIT_FOR_CLIENT />