Dashboard
Action Another action Something else here
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Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: f3237d3e-6a95-4e0a-acb2-7fb617b1f382

{
  "TimeOfDay": "2026-03-19 11:40",
  "DealerName": "GWM Haval Sandton",
  "DealerBrand": "Haval-GWM",
  "DealerWebsite": "https://havalsandton.hatfieldgroup.co.za/",
  "PhysicalAddress": "167 RIVONIA ROAD, MORNINGSIDE, SANDTON, 2057\r\n",
  "DealerPhone": "010 823 7788",
  "Country": "South Africa"
}
User
2026-03-19 11:40
Hello
Assistant
2026-03-19 11:40

Tool call: 5gy7g7j4a

Tool Call
set_intent({
  "intent": "greeting"
})
User
2026-03-19 11:40 
{
  "tool_call_id": "5gy7g7j4a",
  "role": "user",
  "content": "true"
}
Assistant
2026-03-19 11:40
Welcome to GWM Haval Sandton. How may we assist you today? • Purchase a vehicle • Book a service appointment
User
2026-03-19 11:41
Book a service appointment
Assistant
2026-03-19 11:41

Tool call: g1bf4nrjf

Tool Call
set_intent({
  "intent": "service_booking_inquiry"
})

Tool call: 609dbwjk8

Tool Call
lookup_customer_name({
  "intent": "Luyanda Daphney Shabangu"
})
User
2026-03-19 11:41 
{
  "tool_call_id": "g1bf4nrjf",
  "role": "user",
  "content": "true"
}
User
2026-03-19 11:41 
{
  "tool_call_id": "609dbwjk8",
  "role": "user",
  "content": "Luyanda Daphney Shabangu"
}
Assistant
2026-03-19 11:41

Tool call: s56k5bc8d

Tool Call
save_customer_name({
  "customer_name": "Luyanda",
  "customer_surname": "Shabangu"
})

Tool call: yss7bry3s

Tool Call
send_booking_form({
  "message": "Dear Luyanda, thank you for choosing GWM Haval Sandton. Please fill in the service booking form to assist us in preparing for your service appointment."
})
User
2026-03-19 11:41 
{
  "tool_call_id": "s56k5bc8d",
  "role": "user",
  "content": "true"
}
Assistant
2026-03-19 11:41
Thank you for choosing GWM Haval Sandton! I have forwarded your details to my Service Manager who will assist with a {customer request}.
User
2026-03-19 12:22
{"model":"Jolion","flow_token":"unused","make":"Haval","surname":"Shabangu","reg_number":"LC91GCGP","name":"Luyanda","mileage_km":"46000","type":"service_booking","comment":"45000 km service. \nRepair if needed. ","year_model":"2023","email":"Daphneyshabangu24\u0040gmail.com","preferred_date":"2026-03-21","service_type":"Service & Repair"}
Assistant
2026-03-19 12:22

Tool call: w69jr2qqg

Tool Call
create_service_lead({
  "comment": "",
  "details": "45000 km service. Repair if needed.",
  "email": "Daphneyshabangu24@gmail.com",
  "make": "Haval",
  "mileage_km": "46000",
  "model": "Jolion",
  "name": "Luyanda",
  "preferred_date": "2026-03-21",
  "reg_number": "LC91GCGP",
  "service_type": "Service & Repair",
  "surname": "Shabangu",
  "vin_number": "",
  "year_model": "2023"
})
User
2026-03-19 12:22 
{
  "tool_call_id": "w69jr2qqg",
  "role": "user",
  "content": "SERVICE_FORM_SENT"
}
Assistant
2026-03-19 12:22
Thank you for choosing GWM Haval Sandton! I have forwarded your details to my Service Manager who will assist with a {customer request}.