Dashboard
Action Another action Something else here
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Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: f2577a5b-7d88-4245-9326-c1e4e15f6708

{
  "TimeOfDay": "2026-03-19 11:02",
  "DealerName": "Hatfield VW Rivonia",
  "DealerBrand": "Volkswagen",
  "DealerWebsite": "https://vwrivonia.hatfieldgroup.co.za/?source=292",
  "PhysicalAddress": "337 RIVONIA BOULEVARD, RIVONIA, SANDTON, 2128\r\n",
  "DealerPhone": "087 235 7886",
  "Country": "South Africa"
}
User
2026-03-19 11:02
Start Service Booking
Assistant
2026-03-19 11:02

Tool call: dtphwan2z

Tool Call
set_intent({
  "intent": "service_booking_inquiry"
})
Assistant
2026-03-19 11:02

Tool call: dtphwan2z

Tool Call
set_intent({
  "intent": "service_booking_inquiry"
})
User
2026-03-19 11:02 
{
  "tool_call_id": "dtphwan2z",
  "role": "user",
  "content": "true"
}
Assistant
2026-03-19 11:02

Tool call: pgsx858x0

Tool Call
lookup_customer_name({
  "intent": "service_booking_inquiry"
})
User
2026-03-19 11:02 
{
  "tool_call_id": "pgsx858x0",
  "role": "user",
  "content": "Mr. Makwala Jacob Motshwane"
}
Assistant
2026-03-19 11:03

Tool call: zbqn5fkpw

Tool Call
save_customer_name({
  "customer_name": "Mr. Makwala Jacob Motshwane",
  "customer_surname": "Motshwane"
})
User
2026-03-19 11:03 
{
  "tool_call_id": "zbqn5fkpw",
  "role": "user",
  "content": "true"
}
Assistant
2026-03-19 11:03

Tool call: t30b755g3

Tool Call
send_booking_form({
  "message": "Dear Mr. Makwala Jacob Motshwane, thank you for choosing Hatfield VW Rivonia. We would like to schedule a service appointment for your vehicle. Please fill in the attached form to provide us with more details."
})