Monitoring / Session details

Monitoring Session details

Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: dd182fd6-1cd0-40f1-ac1d-fbe7645c7cea

{
  "TimeOfDay": "2026-11-14 08:47",
  "DealerName": "Mazda Pinetown",
  "DealerBrand": "Mazda",
  "DealerWebsite": "https://mazdapinetown.hatfieldgroup.co.za/",
  "PhysicalAddress": "122 Josiah Gumede Road, Pinetown, 3610\r\n",
  "DealerPhone": "0310011322",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-11-14 08:47
Hello
Assistant
2026-11-14 08:48

Tool call: call_348623738510548380

Tool Call
get_customer_info({
  "intent": "greeting"
})
User
2026-11-14 08:48 
{
  "role": "tool",
  "tool_call_id": "call_348623738510548380",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-11-14 08:48
Welcome to Mazda Pinetown! How can we assist you today? 1. Purchase a vehicle 2. Book a service 3. Part enquiry
User
2026-11-14 08:48
1
Assistant
2026-11-14 08:48

Tool call: call_4024756031290894763

Tool Call
set_intent({
  "intent": "car_sales_enquiry"
})
User
2026-11-14 08:48 
{
  "role": "tool",
  "tool_call_id": "call_4024756031290894763",
  "content": "true"
}
Assistant
2026-11-14 08:48

Tool call: call_9433477592620162954

Tool Call
get_customer_info({
  "intent": "car_sales_enquiry"
})
User
2026-11-14 08:48 
{
  "role": "tool",
  "tool_call_id": "call_9433477592620162954",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-11-14 08:48
I'd be glad to help. May I have your name first before we continue?
User
2026-11-14 08:50
Actually my sister wants to enquire coz she wants to buy a Mazda 2 not me
Assistant
2026-11-14 08:50
I understand. To assist your sister, I first need to register her details in our system. May I have her full name and surname, please?