Monitoring / Session details

Monitoring Session details

Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: d2b846de-4112-479d-b8a2-ff9d0949998c

{
  "TimeOfDay": "2026-11-14 08:34",
  "DealerName": "VW Bryanston",
  "DealerBrand": "Volkswagen",
  "DealerWebsite": "https://vwbryanston.hatfieldgroup.co.za/",
  "PhysicalAddress": "Winnie Mandela Drive (Next to Bryanston High School), Bryanston\r\n",
  "DealerPhone": "0105940878",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-11-14 08:34
Hi
Assistant
2026-11-14 08:34

Tool call: call_14957408780884011654

Tool Call
set_intent({
  "intent": "greeting"
})

Tool call: call_14957408780884009037

Tool Call
get_customer_info({
  "intent": "greeting"
})
User
2026-11-14 08:34 
{
  "role": "tool",
  "tool_call_id": "call_14957408780884011654",
  "content": "true"
}
User
2026-11-14 08:34 
{
  "role": "tool",
  "tool_call_id": "call_14957408780884009037",
  "content": "{\"status\":\"found\",\"name\":\"Ray Ray Mucansie\"}"
}
Assistant
2026-11-14 08:34
Good day Ray Ray Mucansie. Welcome to VW Bryanston! How can we assist you today? 1. Purchase a vehicle 2. Book a service 3. Part enquiry
User
2026-11-14 08:34
3
Assistant
2026-11-14 08:34

Tool call: call_8961603485819285454

Tool Call
set_intent({
  "intent": "parts_request"
})

Tool call: call_8961603485819281881

Tool Call
send_parts_request_form({
  "message": "Please fill in this form so I can assist you with your part request."
})
User
2026-11-14 08:34 
{
  "role": "tool",
  "tool_call_id": "call_8961603485819285454",
  "content": "true"
}
User
2026-11-14 08:34 
{
  "role": "tool",
  "tool_call_id": "call_8961603485819281881",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-11-14 08:34
<WAIT_FOR_CLIENT />
User
2026-11-14 08:36
1
Assistant
2026-11-14 08:36

Tool call: call_11822357832898337973

Tool Call
set_intent({
  "intent": "car_sales_enquiry"
})
User
2026-11-14 08:36 
{
  "role": "tool",
  "tool_call_id": "call_11822357832898337973",
  "content": "true"
}
Assistant
2026-11-14 08:36
Are you looking for a New, Used, or Demo vehicle?
User
2026-11-14 08:36
Used
Assistant
2026-11-14 08:36
What is your monthly budget or total purchase price?
User
2026-11-14 08:36
But finance
Assistant
2026-11-14 08:36
What is the amount you are willing to pay monthly for the vehicle?