Dashboard
Action Another action Something else here
Separated link
Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: cf972d7a-8d57-4f55-991a-fe64bda26e0b

{
  "TimeOfDay": "2026-07-17 11:17",
  "DealerName": "VW Commercial",
  "DealerBrand": "Volkswagen",
  "DealerWebsite": "https://vwpretoriacommercial.hatfieldgroup.co.za/",
  "PhysicalAddress": "1188 Pretorius Street, cnr Jan Shoba, Hatfield PTA\r\n",
  "DealerPhone": "012 941 5632",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-07-17 11:17
{ "vehicle_registration": "Mv20vkgp", "mileage": "12750", "flow_token": "unused" }
User
2026-07-17 11:17
Start Service Booking
Assistant
2026-07-17 11:17

Tool call: 5R4L0lbJ

Tool Call
set_intent({
  "intent": "service_booking"
})

Tool call: ZsK9tKn7

Tool Call
get_customer_info({
  "intent": "service_booking"
})
User
2026-07-17 11:17 
{
  "tool_call_id": "5R4L0lbJ",
  "role": "user",
  "content": "true"
}
User
2026-07-17 11:17 
{
  "tool_call_id": "ZsK9tKn7",
  "role": "user",
  "content": "{\"status\":\"found\",\"name\":\"Jaques Botha\"}"
}
Assistant
2026-07-17 11:17

Tool call: sciqba0D

Tool Call
send_service_booking_form({
  "message": "Please complete this form to finalize your service booking for your vehicle with registration Mv20vkgp."
})
User
2026-07-17 11:17 
{
  "tool_call_id": "sciqba0D",
  "role": "user",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-07-17 11:17
<WAIT_FOR_CLIENT />
User
2026-07-17 11:21
{ "type": "service_booking", "name": "Jaques", "surname": "Botha", "email": "Jaques@cosmogroupsa.co.za", "make": "Volkswagen", "model": "Amarok 3.0 V6", "reg_number": "MV20VJGO", "year_model": "2026", "mileage_km": "12794", "service_type": "Service", "preferred_date": "2026-07-22", "flow_token": "unused" }
Assistant
2026-07-17 11:21

Tool call: n0dGpwO4

Tool Call
submit_service_lead({
  "name": "Jaques",
  "service_type": "Service",
  "email": "Jaques@cosmogroupsa.co.za",
  "mileage_km": "12794",
  "make": "Volkswagen",
  "year_model": "2026",
  "model": "Amarok 3.0 V6",
  "preferred_date": "2026-07-22",
  "surname": "Botha",
  "reg_number": "MV20VJGO"
})
User
2026-07-17 11:21 
{
  "tool_call_id": "n0dGpwO4",
  "role": "user",
  "content": "{\"status\":\"service_lead_submitted\"}"
}
Assistant
2026-07-17 11:21
I have logged your request. Our Service team will assist you as soon as possible.