Monitoring / Session details

Monitoring Session details

Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: c0799d78-8acb-4487-9eef-e7e9b3bb594e

{
  "TimeOfDay": "2026-11-14 08:58",
  "DealerName": "GWM Haval Menlyn",
  "DealerBrand": "Haval-GWM",
  "DealerWebsite": "https://havalmenlyn.hatfieldgroup.co.za",
  "PhysicalAddress": "186 COROBAY AVENUE CORNER GARSFONTEIN ROAD, WATERKLOOF GLEN, PRETORIA, 0001\r\n\r\n",
  "DealerPhone": "0127411645",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-11-14 08:58
Hi
Assistant
2026-11-14 08:58

Tool call: call_16809358357808710687

Tool Call
get_customer_info({
  "intent": "greeting"
})
User
2026-11-14 08:58 
{
  "role": "tool",
  "tool_call_id": "call_16809358357808710687",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-11-14 08:58
Welcome to GWM Haval Menlyn! How can we assist you today? 1. Purchase a vehicle 2. Book a service 3. Part enquiry
User
2026-11-14 08:59
I'm looking for a tyre for a 200 cc back wheel do you have one ?
Assistant
2026-11-14 08:59

Tool call: call_189408203541120282

Tool Call
set_intent({
  "intent": "parts_request"
})
User
2026-11-14 08:59 
{
  "role": "tool",
  "tool_call_id": "call_189408203541120282",
  "content": "true"
}
Assistant
2026-11-14 08:59

Tool call: call_16535577662541179054

Tool Call
get_customer_info({
  "intent": "parts_request"
})
User
2026-11-14 08:59 
{
  "role": "tool",
  "tool_call_id": "call_16535577662541179054",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-11-14 08:59
I can certainly assist you with your parts request. May I please have your name and surname?
User
2026-11-14 09:00
Moyo leaveme
Assistant
2026-11-14 09:00

Tool call: call_17854579083520947465

Tool Call
create_customer_record({
  "customer_surname": "Leaveme",
  "customer_name": "Moyo"
})
User
2026-11-14 09:00 
{
  "role": "tool",
  "tool_call_id": "call_17854579083520947465",
  "content": "true"
}
Assistant
2026-11-14 09:00

Tool call: call_3955950767414528234

Tool Call
send_parts_request_form({
  "message": "Thank you, Moyo. Please complete this form with your vehicle details so I can assist you with the part you need."
})
User
2026-11-14 09:00 
{
  "role": "tool",
  "tool_call_id": "call_3955950767414528234",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-11-14 09:00
<WAIT_FOR_CLIENT />
User
2026-11-14 09:01
Sorry I just need a tyre
Assistant
2026-11-14 09:02

Tool call: call_4209699659730167309

Tool Call
send_parts_request_form({
  "message": "I understand, Moyo. Please complete this brief form with your vehicle details so I can check availability and pricing for the correct tyre."
})
User
2026-11-14 09:02 
{
  "role": "tool",
  "tool_call_id": "call_4209699659730167309",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-11-14 09:02
<WAIT_FOR_CLIENT />
User
2026-11-14 09:02
My biker is a 200 cc bigboy
Assistant
2026-11-14 09:02

Tool call: call_17531956811337368199

Tool Call
send_parts_request_form({
  "message": "Thank you, Moyo. As we are a GWM Haval dealership, we specialise in GWM and Haval vehicles. For a Big Boy motorcycle, I recommend contacting a specialised motorcycle dealer. However, if you would like me to escalate this to our team for further assistance, please fill in this form."
})
User
2026-11-14 09:02 
{
  "role": "tool",
  "tool_call_id": "call_17531956811337368199",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-11-14 09:02
<WAIT_FOR_CLIENT />