Monitoring / Session details

Monitoring Session details

Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: bcabb138-8e95-4f82-96c2-9a0882ec858c

{
  "TimeOfDay": "2026-11-14 08:37",
  "DealerName": "Suzuki Pietermaritzburg",
  "DealerBrand": "Suzuki",
  "DealerWebsite": "https://suzukipietermaritzburg.hatfieldgroup.co.za/",
  "PhysicalAddress": "290 BOOM STREET, PIETERMARITZBURG, 3201",
  "DealerPhone": "0330019100",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-11-14 08:37
Hi
Assistant
2026-11-14 08:37

Tool call: call_17200034618608682025

Tool Call
set_intent({
  "intent": "greeting"
})

Tool call: call_17200034618608683648

Tool Call
get_customer_info({
  "intent": "greeting"
})
User
2026-11-14 08:37 
{
  "role": "tool",
  "tool_call_id": "call_17200034618608682025",
  "content": "true"
}
User
2026-11-14 08:37 
{
  "role": "tool",
  "tool_call_id": "call_17200034618608683648",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-11-14 08:37
Welcome to Suzuki Pietermaritzburg! How can we assist you today? 1. Purchase a vehicle 2. Book a service 3. Part enquiry
User
2026-11-14 08:37
I want to do a trade.
Assistant
2026-11-14 08:38

Tool call: call_17333296482039641416

Tool Call
set_intent({
  "intent": "car_sales_enquiry"
})
User
2026-11-14 08:38 
{
  "role": "tool",
  "tool_call_id": "call_17333296482039641416",
  "content": "true"
}
Assistant
2026-11-14 08:38
I'd be glad to help. May I have your name first before we continue?
User
2026-11-14 08:38
I want to do a trade in
Assistant
2026-11-14 08:38

Tool call: call_9430145739928399326

Tool Call
get_customer_info({
  "intent": "car_sales_enquiry"
})
User
2026-11-14 08:38 
{
  "role": "tool",
  "tool_call_id": "call_9430145739928399326",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-11-14 08:38
I'd be glad to help. May I have your name first before we continue?
User
2026-11-14 08:38
Nombuso Zondi
Assistant
2026-11-14 08:38

Tool call: call_4933804713550036817

Tool Call
create_customer_record({
  "customer_name": "Nombuso",
  "customer_surname": "Zondi"
})
User
2026-11-14 08:38 
{
  "role": "tool",
  "tool_call_id": "call_4933804713550036817",
  "content": "true"
}
Assistant
2026-11-14 08:38
Thank you, Nombuso. Are you looking for a New, Used, or Demo vehicle?
User
2026-11-14 08:39
Demo vehicle
Assistant
2026-11-14 08:39
What is your monthly budget or total purchase price?
User
2026-11-14 08:41
Installment of +- R6000
Assistant
2026-11-14 08:41

Tool call: call_6069096582168267962

Tool Call
search_vehicle_stock({
  "search_options": [
    {
      "department": "Demo",
      "monthly_budget": 6000
    }
  ]
})
User
2026-11-14 08:41 
{
  "role": "tool",
  "tool_call_id": "call_6069096582168267962",
  "content": "{\"status\":\"found_stock\",\"quantity\":35,\"pagesize\":3}"
}
Assistant
2026-11-14 08:41
{"StockNumber":"US71135","FriendlyName":"Suzuki Eeco 1.2 2WD 5MT","Color":"Superior White","Department":"DEMO","Price":209800.00,"EstimateMonthlyPrice":3630,"Milage":"202","Year":2026}
Assistant
2026-11-14 08:41
{"StockNumber":"US71137","FriendlyName":"Suzuki Swift 1.2 GL MT","Color":"Arctic White Pearl Metallic","Department":"DEMO","Price":219799.98,"EstimateMonthlyPrice":3803,"Milage":"120","Year":2025}
Assistant
2026-11-14 08:41
{"StockNumber":"US71075","FriendlyName":"Suzuki Celerio 1.0 GL AMT","Color":"Arctic White","Department":"DEMO","Price":229800.00,"EstimateMonthlyPrice":3976,"Milage":"3600","Year":2026}
Assistant
2026-11-14 08:41
You can request a quote by clicking 'Request Quote', or see more options by selecting 'Show Next'
Assistant
2026-11-14 08:41

Tool call: call_17933168188787433600

Tool Call
send_stock_form({
  "pagesize": 3,
  "page": 1
})
User
2026-11-14 08:41 
{
  "role": "tool",
  "tool_call_id": "call_17933168188787433600",
  "content": "{\"status\":\"sent\"}"
}
User
2026-11-14 08:45
But I want to trade-in my 2023 Corolla Cross and it is still under finance ( Standard bank). The settlement is still R400000 with a ballon payment of R189000
Assistant
2026-11-14 08:45

Tool call: call_12417091426209836573

Tool Call
create_crm_follow_up({
  "priority": "high",
  "action_type": "callback",
  "department": "sales",
  "summary": "Customer Nombuso Zondi wishes to trade in a 2023 Toyota Corolla Cross (Settlement: R400,000, Balloon: R189,000) against a demo vehicle. Please arrange a callback to discuss the trade-in valuation and finance settlement."
})
User
2026-11-14 08:45 
{
  "role": "tool",
  "tool_call_id": "call_12417091426209836573",
  "content": "{\"status\":\"saved\"}"
}
Assistant
2026-11-14 08:45
I have escalated your trade-in request for your 2023 Corolla Cross to our sales management team. They will review your current finance details (Settlement: R400,000, Balloon: R189,000) and contact you shortly to discuss the valuation and how we can proceed with your purchase. Is there anything else I can assist you with today?
User
2026-11-14 08:48
Let me wait for their response. Contact number 0605264436/8, email zondinhnombuso8@gmail.com
Assistant
2026-11-14 08:48
Understood, Nombuso. I have noted your contact number and email address for our sales team. They will be in touch shortly. Thank you for choosing Suzuki Pietermaritzburg.