Monitoring / Session details

Monitoring Session details

Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: a65d87f3-a5bf-4091-a6be-199e749a0af5

{
  "TimeOfDay": "2026-11-14 08:57",
  "DealerName": "Suzuki Pietermaritzburg",
  "DealerBrand": "Suzuki",
  "DealerWebsite": "https://suzukipietermaritzburg.hatfieldgroup.co.za/",
  "PhysicalAddress": "290 BOOM STREET, PIETERMARITZBURG, 3201",
  "DealerPhone": "0330019100",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-11-14 08:57
Start Service Booking
Assistant
2026-11-14 08:57

Tool call: call_13127275200385729381

Tool Call
set_intent({
  "intent": "service_booking"
})

Tool call: call_13127275200385731842

Tool Call
get_customer_info({
  "intent": "service_booking"
})
User
2026-11-14 08:57 
{
  "role": "tool",
  "tool_call_id": "call_13127275200385729381",
  "content": "true"
}
User
2026-11-14 08:57 
{
  "role": "tool",
  "tool_call_id": "call_13127275200385731842",
  "content": "{\"status\":\"found\",\"name\":\"Mr. Praneel Baijnath\"}"
}
Assistant
2026-11-14 08:57

Tool call: call_8988772057849930148

Tool Call
send_service_booking_form({
  "message": "Good day Mr. Baijnath. Please complete this form to book your service at Suzuki Pietermaritzburg."
})
User
2026-11-14 08:57 
{
  "role": "tool",
  "tool_call_id": "call_8988772057849930148",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-11-14 08:57
<WAIT_FOR_CLIENT />