Monitoring / Session details

Monitoring Session details

Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: a6539fb6-3131-4707-a8d5-e61e4a942ec3

{
  "TimeOfDay": "2026-11-14 09:50",
  "DealerName": "VW Melrose Arch",
  "DealerBrand": "Volkswagen",
  "DealerWebsite": "https://vwmelrose.hatfieldgroup.co.za/",
  "PhysicalAddress": "101 CORLETT DRIVE, BIRNAM, JOHANNESBURG, 2196\r\n",
  "DealerPhone": "010 823 8000",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-11-14 09:50
Could you tell me more about your specials?
Assistant
2026-11-14 09:50

Tool call: call_8388602212524490170

Tool Call
set_intent({
  "intent": "car_sales_enquiry"
})
User
2026-11-14 09:50 
{
  "role": "tool",
  "tool_call_id": "call_8388602212524490170",
  "content": "true"
}
Assistant
2026-11-14 09:50

Tool call: call_13248979910380988354

Tool Call
get_customer_info({
  "intent": "car_sales_enquiry"
})
User
2026-11-14 09:50 
{
  "role": "tool",
  "tool_call_id": "call_13248979910380988354",
  "content": "{\"status\":\"found\",\"name\":\"Tshepiso Kgabele\"}"
}
Assistant
2026-11-14 09:50
Good day Tshepiso Kgabele. Welcome to VW Melrose Arch! To assist you with our current specials, are you looking for a New, Used, or Demo vehicle?
User
2026-11-14 09:52
Hi,How is to fix aircon for polo sedan 2018
Assistant
2026-11-14 09:52

Tool call: call_404273018949612886

Tool Call
set_intent({
  "intent": "service_booking"
})
User
2026-11-14 09:52 
{
  "role": "tool",
  "tool_call_id": "call_404273018949612886",
  "content": "true"
}
Assistant
2026-11-14 09:52

Tool call: call_14748972085719909346

Tool Call
send_service_booking_form({
  "message": "I can certainly assist with that, Tshepiso. Please fill in the service booking form below so our service team can assess the aircon repair for your 2018 Polo Sedan."
})
User
2026-11-14 09:52 
{
  "role": "tool",
  "tool_call_id": "call_14748972085719909346",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-11-14 09:52
<WAIT_FOR_CLIENT />