Monitoring / Session details

Monitoring Session details

Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: a62c5668-97be-4f10-baf9-44066c29738a

{
  "TimeOfDay": "2026-11-14 09:31",
  "DealerName": "VW Melrose Arch",
  "DealerBrand": "Volkswagen",
  "DealerWebsite": "https://vwmelrose.hatfieldgroup.co.za/",
  "PhysicalAddress": "101 CORLETT DRIVE, BIRNAM, JOHANNESBURG, 2196\r\n",
  "DealerPhone": "010 823 8000",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-11-14 09:31
Hello
Assistant
2026-11-14 09:31

Tool call: call_796959422232193921

Tool Call
set_intent({
  "intent": "greeting"
})

Tool call: call_796959422232192972

Tool Call
get_customer_info({
  "intent": "greeting"
})
User
2026-11-14 09:31 
{
  "role": "tool",
  "tool_call_id": "call_796959422232193921",
  "content": "true"
}
User
2026-11-14 09:31 
{
  "role": "tool",
  "tool_call_id": "call_796959422232192972",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-11-14 09:31
Welcome to VW Melrose Arch! How can we assist you today? 1. Purchase a vehicle 2. Book a service 3. Part enquiry
User
2026-11-14 09:32
1
Assistant
2026-11-14 09:32

Tool call: call_18144123458875126633

Tool Call
set_intent({
  "intent": "car_sales_enquiry"
})
User
2026-11-14 09:32 
{
  "role": "tool",
  "tool_call_id": "call_18144123458875126633",
  "content": "true"
}
Assistant
2026-11-14 09:32
I'd be glad to help. May I have your name first before we continue?
User
2026-11-14 09:34
Kabelo
Assistant
2026-11-14 09:34

Tool call: call_6824467680604085569

Tool Call
create_customer_record({
  "customer_name": "Kabelo"
})
User
2026-11-14 09:34 
{
  "role": "tool",
  "tool_call_id": "call_6824467680604085569",
  "content": "true"
}
Assistant
2026-11-14 09:34
Are you looking for a New, Used, or Demo vehicle?