Monitoring / Session details

Monitoring Session details

Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 860ab7d9-7c69-40ca-bc03-778dc4d2cf5e

{
  "TimeOfDay": "2026-11-13 19:20",
  "DealerName": "Suzuki Fourways",
  "DealerBrand": "Suzuki",
  "DealerWebsite": "https://suzukifourways.hatfieldgroup.co.za/",
  "PhysicalAddress": "1 BRADFIELD DRIVE, FOURWAYS, SANDTON, 2055",
  "DealerPhone": "0100202320",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-11-13 19:20
Hi
Assistant
2026-11-13 19:20

Tool call: call_5518893085582210025

Tool Call
set_intent({
  "intent": "greeting"
})

Tool call: call_5518893085582211864

Tool Call
get_customer_info({
  "intent": "greeting"
})
User
2026-11-13 19:20
{
  "role": "tool",
  "tool_call_id": "call_5518893085582210025",
  "content": "true"
}
User
2026-11-13 19:20
{
  "role": "tool",
  "tool_call_id": "call_5518893085582211864",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-11-13 19:20
Welcome to Suzuki Fourways! How can we assist you today? 1. Purchase a vehicle 2. Book a service 3. Part enquiry
User
2026-11-14 09:48
1
Assistant
2026-11-14 09:48

Tool call: call_436138547048770406

Tool Call
set_intent({
  "intent": "car_sales_enquiry"
})

Tool call: call_436138547048768971

Tool Call
get_customer_info({
  "intent": "car_sales_enquiry"
})
User
2026-11-14 09:48
{
  "role": "tool",
  "tool_call_id": "call_436138547048770406",
  "content": "true"
}
User
2026-11-14 09:48
{
  "role": "tool",
  "tool_call_id": "call_436138547048768971",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-11-14 09:48
I'd be glad to help. May I have your name first before we continue?