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Action Another action Something else here
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Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 76a03d58-c664-4d23-ab32-2097daf6e978

{
  "TimeOfDay": "2026-07-17 11:02",
  "DealerName": "VW Commercial",
  "DealerBrand": "Volkswagen",
  "DealerWebsite": "https://vwpretoriacommercial.hatfieldgroup.co.za/",
  "PhysicalAddress": "1188 Pretorius Street, cnr Jan Shoba, Hatfield PTA\r\n",
  "DealerPhone": "012 941 5632",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-07-17 11:02
Hi im not owk still having a problem about my back door it's not opening
Assistant
2026-07-17 11:03

Tool call: WvT0FV41

Tool Call
set_intent({
  "intent": "service_booking"
})

Tool call: ckaQYIJ9

Tool Call
get_customer_info({
  "intent": "service_booking"
})
User
2026-07-17 11:03 
{
  "tool_call_id": "WvT0FV41",
  "role": "user",
  "content": "true"
}
User
2026-07-17 11:03 
{
  "tool_call_id": "ckaQYIJ9",
  "role": "user",
  "content": "{\"status\":\"found\",\"name\":\"Claris Mlaba\"}"
}
Assistant
2026-07-17 11:03

Tool call: WFvCBoKL

Tool Call
send_service_booking_form({
  "message": "I am sorry to hear about your door, Claris. Please complete this form with your vehicle details so we can assist you."
})
User
2026-07-17 11:03 
{
  "tool_call_id": "WFvCBoKL",
  "role": "user",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-07-17 11:03
<WAIT_FOR_CLIENT />
User
2026-07-17 11:09
{ "type": "service_booking", "name": "Claris", "surname": "Mlaba", "email": "Mlabaclaris@gmail.com", "make": "JAECOO", "model": "2026", "reg_number": "DL12HR ZN", "vin_number": "LVUGTB220SDH78498", "year_model": "2026", "mileage_km": "16323", "service_type": "Service & Repair", "comment": "Back right door not opening", "preferred_date": "2026-07-17", "flow_token": "unused" }
Assistant
2026-07-17 11:09

Tool call: I6OkdBSe

Tool Call
submit_service_lead({
  "vin_number": "LVUGTB220SDH78498",
  "year_model": "2026",
  "details": "Back right door not opening",
  "model": "2026",
  "email": "Mlabaclaris@gmail.com",
  "mileage_km": "16323",
  "service_type": "Service & Repair",
  "name": "Claris",
  "surname": "Mlaba",
  "reg_number": "DL12HR ZN",
  "preferred_date": "2026-07-17",
  "make": "JAECOO"
})
User
2026-07-17 11:09 
{
  "tool_call_id": "I6OkdBSe",
  "role": "user",
  "content": "{\"status\":\"service_lead_submitted\"}"
}
Assistant
2026-07-17 11:09
I have logged your request. Our Service team will assist you as soon as possible.
User
2026-07-17 11:34
Owk thanks
Assistant
2026-07-17 11:34
You are most welcome, Claris. Have a productive day.