Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 767f5e72-da17-4340-9497-a9f639fef65e

{
  "TimeOfDay": "2026-03-19 11:09",
  "DealerName": "ISUZU Woodmead",
  "DealerBrand": "Isuzu",
  "DealerWebsite": "https://isuzuwoodmead.hatfieldgroup.co.za/",
  "PhysicalAddress": "WOODMEAD AND WATERFALL CRESCENT, WOODMEAD, 2191\r\n",
  "DealerPhone": "010 823 8946",
  "Country": "South Africa"
}
User
2026-03-19 11:09
Good morning I'd like to book a service for Isuzu for tomorrow.
Assistant
2026-03-19 11:09

Tool call: 7ak1wy2af

Tool Call
set_intent({
  "intent": "service_booking_inquiry"
})

Tool call: 16dpwzs3w

Tool Call
lookup_customer_name({
  "intent": "service_booking_inquiry"
})

Tool call: v0d8tgtvj

Tool Call
save_customer_name({
  "customer_name": "Gloria",
  "customer_surname": "Kgoroyadira"
})
User
2026-03-19 11:09
{
  "tool_call_id": "7ak1wy2af",
  "role": "user",
  "content": "true"
}
User
2026-03-19 11:09
{
  "tool_call_id": "16dpwzs3w",
  "role": "user",
  "content": "Gloria Kgoroyadira"
}
User
2026-03-19 11:09
{
  "tool_call_id": "v0d8tgtvj",
  "role": "user",
  "content": "true"
}
Assistant
2026-03-19 11:09

Tool call: vd93syjd9

Tool Call
send_booking_form({
  "message": "Good morning Gloria, I'd like to book a service for your Isuzu for tomorrow. Please fill in the service booking form."
})
User
2026-03-19 11:26
{"type":"service_booking","name":"Gloria","surname":"Kgoroyadira","email":"reception\u0040kairosengineers.co.za","make":"Isuzu","model":"D-Max (MY23)","reg_number":"LW62DGGP","vin_number":"ACVTFR87JPD157589","year_model":"29\/07\/2024","mileage_km":"32976km","service_type":"Service","preferred_date":"2026-03-20","flow_token":"unused"}
Assistant
2026-03-19 11:26
Thank you for choosing ISUZU Woodmead! I have forwarded your details to my Service Manager who will assist with a quotation.
User
2026-03-19 11:29
Thank you
Assistant
2026-03-19 11:29
<END>