Dashboard
Action Another action Something else here
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Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 6f775e0e-ff43-4b9d-8e96-7180cbcdb1b7

{
  "TimeOfDay": "2026-05-18 10:02",
  "DealerName": "ISUZU Woodmead",
  "DealerBrand": "Isuzu",
  "DealerWebsite": "https://isuzuwoodmead.hatfieldgroup.co.za/",
  "PhysicalAddress": "WOODMEAD AND WATERFALL CRESCENT, WOODMEAD, 2191\r\n",
  "DealerPhone": "010 823 8946",
  "Country": "South Africa"
}
User
2026-05-18 10:02 
{
  "tool_call_id": "tool_get_customer_info_iN4psjxIIoJbQvwA2v7y",
  "role": "user",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-05-18 10:02
Welcome to ISUZU Woodmead! How can we assist you today? 1. Purchase a vehicle 2. Book a service 3. Part enquiry
User
2026-05-18 10:04
I'm looking to upsize my truck Rims and hope you'd be able to advise on the alternative size
Assistant
2026-05-18 10:04

Tool call: tool_set_intent_3Cn7FfLQ4mj8mB6ZtRHE

Tool Call
set_intent({
  "intent": "parts_request"
})

Tool call: tool_get_customer_info_dPqfLH3s3IRAhChasfaf

Tool Call
get_customer_info({
  "intent": "parts_request"
})
User
2026-05-18 10:04 
{
  "tool_call_id": "tool_set_intent_3Cn7FfLQ4mj8mB6ZtRHE",
  "role": "user",
  "content": "true"
}
User
2026-05-18 10:04 
{
  "tool_call_id": "tool_get_customer_info_dPqfLH3s3IRAhChasfaf",
  "role": "user",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-05-18 10:04
I'd be glad to assist with your parts inquiry. May I please have your name and surname?
User
2026-05-18 10:10
3
User
2026-05-18 10:02
Good day
Assistant
2026-05-18 10:10

Tool call: tool_create_customer_record_6qLEJkiAKBH2piXx3XTt

Tool Call
create_customer_record({
  "customer_name": "3"
})

Tool call: tool_send_parts_request_form_T7wqjCSDAAmrY6ag2Ysd

Tool Call
send_parts_request_form({
  "message": "Please complete the form so we can assist you with your rim inquiry."
})
Assistant
2026-05-18 10:02

Tool call: tool_set_intent_nyFVmJORW7gpJMEs5CPD

Tool Call
set_intent({
  "intent": "greeting"
})

Tool call: tool_get_customer_info_iN4psjxIIoJbQvwA2v7y

Tool Call
get_customer_info({
  "intent": "greeting"
})
User
2026-05-18 10:10 
{
  "tool_call_id": "tool_create_customer_record_6qLEJkiAKBH2piXx3XTt",
  "role": "user",
  "content": "true"
}
User
2026-05-18 10:10 
{
  "tool_call_id": "tool_send_parts_request_form_T7wqjCSDAAmrY6ag2Ysd",
  "role": "user",
  "content": "{\"status\":\"sent\"}"
}
User
2026-05-18 10:02 
{
  "tool_call_id": "tool_set_intent_nyFVmJORW7gpJMEs5CPD",
  "role": "user",
  "content": "true"
}
Assistant
2026-05-18 10:10
<WAIT_FOR_CLIENT />
User
2026-05-18 10:12
Marlon adams
Assistant
2026-05-18 10:12

Tool call: tool_create_customer_record_0k8b0ayuWhJNTeF84UOe

Tool Call
create_customer_record({
  "customer_surname": "adams",
  "customer_name": "Marlon"
})
User
2026-05-18 10:12 
{
  "tool_call_id": "tool_create_customer_record_0k8b0ayuWhJNTeF84UOe",
  "role": "user",
  "content": "true"
}
Assistant
2026-05-18 10:12
I have updated your details in our system. Please complete the form sent previously so our team can assist you with your rim inquiry.