Dashboard
Action Another action Something else here
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Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 6669a04f-5bb1-4cee-81c8-5f1b10132f77

{
  "TimeOfDay": "2026-03-19 11:02",
  "DealerName": "Mazda Pinetown",
  "DealerBrand": "Mazda",
  "DealerWebsite": "https://mazdapinetown.hatfieldgroup.co.za/",
  "PhysicalAddress": "122 Josiah Gumede Road, Pinetown, 3610\r\n",
  "DealerPhone": "0310011322",
  "Country": "South Africa"
}
User
2026-03-19 11:02
Start Service Booking
Assistant
2026-03-19 11:02

Tool call: p8900e02v

Tool Call
set_intent({
  "intent": "service_booking_inquiry"
})
Assistant
2026-03-19 11:02

Tool call: p8900e02v

Tool Call
set_intent({
  "intent": "service_booking_inquiry"
})
User
2026-03-19 11:02 
{
  "tool_call_id": "p8900e02v",
  "role": "user",
  "content": "true"
}
Assistant
2026-03-19 11:02

Tool call: 85s7mjyks

Tool Call
lookup_customer_name({
  "intent": "service_booking_inquiry"
})
User
2026-03-19 11:02 
{
  "tool_call_id": "85s7mjyks",
  "role": "user",
  "content": "Lindile Vilane"
}
Assistant
2026-03-19 11:02

Tool call: dss6g1e5n

Tool Call
save_customer_name({
  "customer_name": "Lindile",
  "customer_surname": "Vilane"
})

Tool call: vpt00pfg6

Tool Call
send_booking_form({
  "message": "Dear Lindile Vilane, thank you for choosing Mazda Pinetown. We require some additional information from you to proceed with your service booking. Please click on this link to fill in the form: [insert link]"
})
User
2026-03-19 11:02 
{
  "tool_call_id": "dss6g1e5n",
  "role": "user",
  "content": "true"
}
Assistant
2026-03-19 11:02
Thank you for choosing Mazda Pinetown! I have forwarded your details to my Service Manager who will assist with a {customer request}.
User
2026-03-19 11:04
But the problem is I haven't received my lockbook