Dashboard
Action Another action Something else here
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Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 5eacc645-c0b9-4f51-84d5-fd57dc3251e9

{
  "TimeOfDay": "2026-03-19 11:46",
  "DealerName": "Hatfield VW Rivonia",
  "DealerBrand": "Volkswagen",
  "DealerWebsite": "https://vwrivonia.hatfieldgroup.co.za/?source=292",
  "PhysicalAddress": "337 RIVONIA BOULEVARD, RIVONIA, SANDTON, 2128\r\n",
  "DealerPhone": "087 235 7886",
  "Country": "South Africa"
}
User
2026-03-19 11:46
Start Service Booking
Assistant
2026-03-19 11:46

Tool call: vspwtg3cz

Tool Call
set_intent({
  "intent": "service_booking_inquiry"
})
Assistant
2026-03-19 11:46

Tool call: vspwtg3cz

Tool Call
set_intent({
  "intent": "service_booking_inquiry"
})
User
2026-03-19 11:46 
{
  "tool_call_id": "vspwtg3cz",
  "role": "user",
  "content": "true"
}
Assistant
2026-03-19 11:46

Tool call: cj7h4prsm

Tool Call
lookup_customer_name({
  "intent": "service_booking_inquiry"
})
User
2026-03-19 11:46 
{
  "tool_call_id": "cj7h4prsm",
  "role": "user",
  "content": "Mr Alter Nhlongo"
}
Assistant
2026-03-19 11:46

Tool call: r5e5hfw37

Tool Call
save_customer_name({
  "customer_name": "Alter",
  "customer_surname": "Nhlongo"
})

Tool call: de9ab5anr

Tool Call
send_booking_form({
  "message": "Dear Mr Nhlongo, thank you for choosing Hatfield VW Rivonia. We would like to assist you with your service booking. Please fill in the attached form and we will be in touch with you soon."
})
User
2026-03-19 11:46 
{
  "tool_call_id": "r5e5hfw37",
  "role": "user",
  "content": "true"
}
Assistant
2026-03-19 11:46
Thank you for choosing Hatfield VW Rivonia! I have forwarded your details to my Service Manager who will assist with a service booking.