Dashboard
Action Another action Something else here
Separated link
Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 58614f52-dbd7-495b-b0fd-3ba357855233

{
  "TimeOfDay": "2026-05-18 11:14",
  "DealerName": "Ford Sandton",
  "DealerBrand": "Ford",
  "DealerWebsite": "https://fordsandton.hatfieldgroup.co.za/",
  "PhysicalAddress": "24 WITKOPPEN ROAD, PAULSHOF, SANDTON, 2001",
  "DealerPhone": "010 823 5053",
  "Country": "South Africa"
}
User
2026-05-18 11:14
Good morning
Assistant
2026-05-18 11:14

Tool call: tool_set_intent_x5rKnXcxTwsaEtlOjOqF

Tool Call
set_intent({
  "intent": "greeting"
})

Tool call: tool_get_customer_info_2ysXMLEgHFIM88BVzuAx

Tool Call
get_customer_info({
  "intent": "greeting"
})
User
2026-05-18 11:14 
{
  "tool_call_id": "tool_set_intent_x5rKnXcxTwsaEtlOjOqF",
  "role": "user",
  "content": "true"
}
User
2026-05-18 11:14 
{
  "tool_call_id": "tool_get_customer_info_2ysXMLEgHFIM88BVzuAx",
  "role": "user",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-05-18 11:15
Welcome to Ford Sandton! How can we assist you today? 1. Purchase a vehicle 2. Book a service 3. Part enquiry
User
2026-05-18 11:31
3
Assistant
2026-05-18 11:31

Tool call: tool_set_intent_fvawWU0j41bEPWcUaWNx

Tool Call
set_intent({
  "intent": "parts_request"
})

Tool call: tool_get_customer_info_YG4LgTdpg5ch6EZ7uv7N

Tool Call
get_customer_info({
  "intent": "parts_request"
})
User
2026-05-18 11:31 
{
  "tool_call_id": "tool_set_intent_fvawWU0j41bEPWcUaWNx",
  "role": "user",
  "content": "true"
}
User
2026-05-18 11:31 
{
  "tool_call_id": "tool_get_customer_info_YG4LgTdpg5ch6EZ7uv7N",
  "role": "user",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-05-18 11:31
I'd be glad to help. May I have your name and surname first before we continue?
User
2026-05-18 11:31
Khomotso Matlala
Assistant
2026-05-18 11:31

Tool call: tool_create_customer_record_A0HZYRP1N1q5cwbsx11G

Tool Call
create_customer_record({
  "customer_surname": "Matlala",
  "customer_name": "Khomotso"
})

Tool call: tool_send_parts_request_form_AnrsLRYI1iQYyutE0FEP

Tool Call
send_parts_request_form({
  "message": "Thank you, Khomotso. Please fill in the part request form below so I can assist you further."
})
User
2026-05-18 11:31 
{
  "tool_call_id": "tool_create_customer_record_A0HZYRP1N1q5cwbsx11G",
  "role": "user",
  "content": "true"
}
User
2026-05-18 11:31 
{
  "tool_call_id": "tool_send_parts_request_form_AnrsLRYI1iQYyutE0FEP",
  "role": "user",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-05-18 11:32
<WAIT_FOR_CLIENT />