Monitoring / Session details

Monitoring Session details

Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 4fd0abc8-7f1f-46ea-8e49-06550e004247

{
  "TimeOfDay": "2026-11-14 09:09",
  "DealerName": "GWM Haval Menlyn",
  "DealerBrand": "Haval-GWM",
  "DealerWebsite": "https://havalmenlyn.hatfieldgroup.co.za",
  "PhysicalAddress": "186 COROBAY AVENUE CORNER GARSFONTEIN ROAD, WATERKLOOF GLEN, PRETORIA, 0001\r\n\r\n",
  "DealerPhone": "0127411645",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-11-14 09:09
Hi
Assistant
2026-11-14 09:09

Tool call: call_9319104992730342368

Tool Call
get_customer_info({
  "intent": "greeting"
})
User
2026-11-14 09:09 
{
  "role": "tool",
  "tool_call_id": "call_9319104992730342368",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-11-14 09:09
Welcome to GWM Haval Menlyn! How can we assist you today? 1. Purchase a vehicle 2. Book a service 3. Part enquiry
User
2026-11-14 09:11
None of the above
Assistant
2026-11-14 09:11
I understand. How else may I assist you today?
User
2026-11-14 09:14
> Hi GWM Haval Menlyn, I'm Khobosane. I'm looking for someone to help me build a Terra TRAXOR. Can your team assist with a custom build like that?
Assistant
2026-11-14 09:15

Tool call: call_13270207445059631645

Tool Call
create_customer_record({
  "customer_name": "Khobosane"
})
User
2026-11-14 09:15 
{
  "role": "tool",
  "tool_call_id": "call_13270207445059631645",
  "content": "true"
}
Assistant
2026-11-14 09:15

Tool call: call_10291002862316176359

Tool Call
create_crm_follow_up({
  "action_type": "general_reminder",
  "summary": "Customer Khobosane is enquiring about a custom build for a Terra TRAXOR.",
  "department": "sales",
  "priority": "standard"
})
User
2026-11-14 09:15 
{
  "role": "tool",
  "tool_call_id": "call_10291002862316176359",
  "content": "{\"status\":\"saved\"}"
}
Assistant
2026-11-14 09:15
I have logged your request with our sales team regarding the custom build for a Terra TRAXOR. They will review your inquiry and get back to you shortly.
User
2026-11-14 09:17
Ok
Assistant
2026-11-14 09:17
Is there anything else I can assist you with today, Khobosane?
User
2026-11-14 09:17
No thanks
Assistant
2026-11-14 09:17
You're welcome. Have a great day!
User
2026-11-14 09:19
> Hi GWM Haval Menlyn, I'm Khobosane. I have designed a Terra TRAXOR and I'm looking to sell the design to you. Are you interested in buying it?
Assistant
2026-11-14 09:19

Tool call: call_5906236952454499444

Tool Call
create_crm_follow_up({
  "action_type": "general_reminder",
  "priority": "standard",
  "summary": "Customer Khobosane is offering to sell a Terra TRAXOR design to the dealership.",
  "department": "admin"
})
User
2026-11-14 09:19 
{
  "role": "tool",
  "tool_call_id": "call_5906236952454499444",
  "content": "{\"status\":\"saved\"}"
}
Assistant
2026-11-14 09:19
I have logged your offer with our administration team for review. They will contact you if there is interest in your design.
User
2026-11-14 09:20
I'd love to hear that
Assistant
2026-11-14 09:20
I understand. I have ensured our team has your details, and they will be in touch if they wish to discuss this further. Is there anything else you need help with?
User
2026-11-14 09:21
No thank you
Assistant
2026-11-14 09:21
You're welcome. Have a great day!
User
2026-11-14 09:22
To you too
Assistant
2026-11-14 09:22
Thank you. Goodbye!
User
2026-11-14 09:22
Goodbye!
Assistant
2026-11-14 09:22
Goodbye!