Monitoring / Session details

Monitoring Session details

Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 4ec51f45-d111-4559-9aa9-eb48e60459b3

{
  "TimeOfDay": "2026-11-14 09:37",
  "DealerName": "GWM Haval Hatfield",
  "DealerBrand": "Haval-GWM",
  "DealerWebsite": "https://www.hatfieldgroup.co.za/",
  "PhysicalAddress": "1209 BURNETT STREET CNR JAN SHOBA, HATFIELD, PRETORIA, 002",
  "DealerPhone": "0123663000",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-11-14 09:37
Good morning
Assistant
2026-11-14 09:37

Tool call: call_12861748944748748125

Tool Call
set_intent({
  "intent": "greeting"
})
User
2026-11-14 09:37 
{
  "role": "tool",
  "tool_call_id": "call_12861748944748748125",
  "content": "true"
}
Assistant
2026-11-14 09:37

Tool call: call_3272704919964064738

Tool Call
get_customer_info({
  "intent": "greeting"
})
User
2026-11-14 09:37 
{
  "role": "tool",
  "tool_call_id": "call_3272704919964064738",
  "content": "{\"status\":\"found\",\"name\":\"Yanela Mamane\"}"
}
Assistant
2026-11-14 09:37
Good day Yanela Mamane. Welcome to GWM Haval Hatfield! How can we assist you today? 1. Purchase a vehicle 2. Book a service 3. Part enquiry
User
2026-11-14 09:39
I am looking to purchase a vehicle, with a targeted collection date of 5 December 2026. I am interested in the following models: - 2026 Omoda C5 Street Plus - 2026 Haval Jolion City Plus DCT I am open to purchasing a brand-new vehicle or a demonstrator with fewer than 5,000 km. My preferred colour is white. I will be financing through Standard Bank and have been offered a preferential interest rate of 10.50%. Please could you provide your most competitive final offer, including all on-the-road costs, available promotions, warranty and service-plan details, and an estimated monthly instalment over 72 and 84 months with no deposit or balloon payment. I would also appreciate a separate comprehensive insurance quotation. I am contacting a few dealerships and would be happy to proceed with the dealership that offers the best overall deal.
Assistant
2026-11-14 09:39

Tool call: call_3826708875862783092

Tool Call
set_intent({
  "intent": "car_sales_enquiry"
})
User
2026-11-14 09:39 
{
  "role": "tool",
  "tool_call_id": "call_3826708875862783092",
  "content": "true"
}
Assistant
2026-11-14 09:39

Tool call: call_18170724642837582718

Tool Call
search_vehicle_stock({
  "search_options": [
    {
      "make": "Omoda",
      "colour": "White",
      "department": "New",
      "model": "C5 Street Plus"
    },
    {
      "department": "Demo",
      "make": "Omoda",
      "model": "C5 Street Plus",
      "colour": "White"
    },
    {
      "model": "Jolion City Plus DCT",
      "colour": "White",
      "department": "New",
      "make": "Haval"
    },
    {
      "make": "Haval",
      "model": "Jolion City Plus DCT",
      "department": "Demo",
      "colour": "White"
    }
  ]
})
User
2026-11-14 09:39 
{
  "role": "tool",
  "tool_call_id": "call_18170724642837582718",
  "content": "{\"status\":\"no_stock\"}"
}
Assistant
2026-11-14 09:39

Tool call: call_16269239182579038795

Tool Call
submit_sales_lead({
  "name": "Yanela",
  "description": "Customer is interested in 2026 Omoda C5 Street Plus or 2026 Haval Jolion City Plus DCT (New or Demo, White). Seeking competitive offer with insurance, warranty, and service plan details for 72/84 month financing. No stock found.",
  "surname": "Mamane"
})
User
2026-11-14 09:39 
{
  "role": "tool",
  "tool_call_id": "call_16269239182579038795",
  "content": "{\"status\":\"sales_lead_submitted\"}"
}
Assistant
2026-11-14 09:39
Excellent choice! I have forwarded your details to my Sales Executive who will assist with a quotation.
User
2026-11-14 09:40
Thank you soo much
Assistant
2026-11-14 09:40
You are welcome, Yanela. Our Sales Executive will be in contact with you shortly. Have a great day.