Monitoring / Session details

Monitoring Session details

Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 4dba0433-91b4-443f-a321-4b4316fe20d8

{
  "TimeOfDay": "2026-11-14 08:54",
  "DealerName": "Chery Silver Lakes",
  "DealerBrand": "Chery",
  "DealerWebsite": "https://cherysilverlakes.hatfieldgroup.co.za",
  "PhysicalAddress": "CNR VON BACKSTROM BOULEVARD AND SOLOMON MAHLANGU DRIVE, WILLOW ACRES, PRETORIA, 0002",
  "DealerPhone": "0127414495",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-11-14 08:54
Hi can l book for service
Assistant
2026-11-14 08:54

Tool call: call_8436181963307010199

Tool Call
set_intent({
  "intent": "service_booking"
})

Tool call: call_8436181963307008990

Tool Call
get_customer_info({
  "intent": "service_booking"
})
User
2026-11-14 08:54 
{
  "role": "tool",
  "tool_call_id": "call_8436181963307010199",
  "content": "true"
}
User
2026-11-14 08:54 
{
  "role": "tool",
  "tool_call_id": "call_8436181963307008990",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-11-14 08:54
Welcome to Chery Silver Lakes! To assist with your service booking, may I please have your name and surname?
User
2026-11-14 08:55
Tinodaishe Makaza
Assistant
2026-11-14 08:55

Tool call: call_183479595627358622

Tool Call
create_customer_record({
  "customer_surname": "Makaza",
  "customer_name": "Tinodaishe"
})
User
2026-11-14 08:55 
{
  "role": "tool",
  "tool_call_id": "call_183479595627358622",
  "content": "true"
}
Assistant
2026-11-14 08:55

Tool call: call_4805078100527868138

Tool Call
send_service_booking_form({
  "message": "Thank you, Tinodaishe. Please complete the following service booking form so we can assist you further."
})
User
2026-11-14 08:55 
{
  "role": "tool",
  "tool_call_id": "call_4805078100527868138",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-11-14 08:55
<WAIT_FOR_CLIENT />