Dashboard
Action Another action Something else here
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Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 32cb69bf-9a24-4da5-a39c-2c3859cbf9e0

{
  "TimeOfDay": "2026-08-02 11:38",
  "DealerName": "GWM Haval Menlyn",
  "DealerBrand": "Haval-GWM",
  "DealerWebsite": "https://havalmenlyn.hatfieldgroup.co.za",
  "PhysicalAddress": "186 COROBAY AVENUE CORNER GARSFONTEIN ROAD, WATERKLOOF GLEN, PRETORIA, 0001\r\n\r\n",
  "DealerPhone": "0127411645",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-08-02 11:38
{ "vehicle_registration": "MY68JYGP", "mileage": "3790", "flow_token": "unused" }
Assistant
2026-08-02 11:39

Tool call: 4k9jIHCe

Tool Call
set_intent({
  "intent": "service_booking"
})
User
2026-08-02 11:39 
{
  "tool_call_id": "4k9jIHCe",
  "role": "user",
  "content": "true"
}
Assistant
2026-08-02 11:39

Tool call: eCd51huM

Tool Call
get_customer_info({
  "intent": "service_booking"
})
User
2026-08-02 11:39 
{
  "tool_call_id": "eCd51huM",
  "role": "user",
  "content": "{\"status\":\"found\",\"name\":\"Nonhlanhla Bhila\"}"
}
Assistant
2026-08-02 11:39

Tool call: IszYo5ug

Tool Call
send_service_booking_form({
  "message": "Thank you, Nonhlanhla Bhila. Please complete the following form so we can finalize your service booking for your vehicle with registration MY68JYGP."
})
User
2026-08-02 11:39 
{
  "tool_call_id": "IszYo5ug",
  "role": "user",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-08-02 11:39
<WAIT_FOR_CLIENT />
User
2026-09-15 10:50
Hi
Assistant
2026-09-15 10:50

Tool call: call_8060

Tool Call
get_customer_info({
  "intent": "greeting"
})
User
2026-09-15 10:50 
{
  "tool_call_id": "call_8060",
  "role": "user",
  "content": "{\"status\":\"found\",\"name\":\"Nonhlanhla Bhila\"}"
}
Assistant
2026-09-15 10:50
Good day Nonhlanhla Bhila. Welcome to GWM Haval Menlyn! How can we assist you today? 1. Purchase a vehicle 2. Book a service 3. Part enquiry
User
2026-09-15 10:50
2
Assistant
2026-09-15 10:50

Tool call: call_6173226

Tool Call
send_service_booking_form({
  "message": "I can certainly assist with your service booking. Please provide the details of your vehicle, including the Make, Model, Year, VIN, and your preferred service date, or fill out this form to proceed."
})
User
2026-09-15 10:50 
{
  "tool_call_id": "call_6173226",
  "role": "user",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-09-15 10:51
<WAIT_FOR_CLIENT />