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Action Another action Something else here
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Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 321c4a8c-b372-4d28-b516-d2c1d942db18

{
  "TimeOfDay": "2026-07-17 11:14",
  "DealerName": "VW Rivonia",
  "DealerBrand": "Volkswagen",
  "DealerWebsite": "https://vwrivonia.hatfieldgroup.co.za/?source=292",
  "PhysicalAddress": "337 RIVONIA BOULEVARD, RIVONIA, SANDTON, 2128\r\n",
  "DealerPhone": "087 235 7886",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-07-17 11:14
{ "flow_token": "unused", "vehicle_registration": "MT 99 TN GP", "mileage": "6810" }
Assistant
2026-07-17 11:14

Tool call: nFs5pens

Tool Call
set_intent({
  "intent": "service_booking"
})
User
2026-07-17 11:14 
{
  "tool_call_id": "nFs5pens",
  "role": "user",
  "content": "true"
}
Assistant
2026-07-17 11:14

Tool call: 0rr3bD51

Tool Call
get_customer_info({
  "intent": "service_booking"
})
User
2026-07-17 11:14 
{
  "tool_call_id": "0rr3bD51",
  "role": "user",
  "content": "{\"status\":\"found\",\"name\":\"Khomotso Mamorobela\"}"
}
Assistant
2026-07-17 11:14

Tool call: 2GGE8WfV

Tool Call
send_service_booking_form({
  "message": "Thank you, Khomotso. Please complete the following form so we can finalize your service booking request."
})
User
2026-07-17 11:14 
{
  "tool_call_id": "2GGE8WfV",
  "role": "user",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-07-17 11:14
<WAIT_FOR_CLIENT />
User
2026-07-17 11:37
{ "preferred_date": "2026-12-15", "flow_token": "unused", "surname": "Mamorobela", "service_type": "Service", "vin_number": "AAVZZZ6R7SU022747", "name": "Khomotso Desmond ", "email": "216058465@student.uj.ac.za", "mileage_km": "6810", "year_model": "2025", "reg_number": "MT 99 NT GP", "model": "Polo vivo ", "make": "Volkswagen", "type": "service_booking" }
Assistant
2026-07-17 11:37

Tool call: D2AWN8DF

Tool Call
submit_service_lead({
  "model": "Polo vivo ",
  "mileage_km": "6810",
  "preferred_date": "2026-12-15",
  "details": "Service booking request for Polo vivo.",
  "email": "216058465@student.uj.ac.za",
  "make": "Volkswagen",
  "year_model": "2025",
  "surname": "Mamorobela",
  "name": "Khomotso Desmond ",
  "service_type": "Service",
  "reg_number": "MT 99 NT GP",
  "vin_number": "AAVZZZ6R7SU022747"
})
User
2026-07-17 11:37 
{
  "tool_call_id": "D2AWN8DF",
  "role": "user",
  "content": "{\"status\":\"service_lead_submitted\"}"
}
Assistant
2026-07-17 11:37
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