Monitoring / Session details

Monitoring Session details

Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 30f6ebf9-731b-4e89-80c0-9878e0ba2cd2

{
  "TimeOfDay": "2026-11-14 08:43",
  "DealerName": "VW Bryanston",
  "DealerBrand": "Volkswagen",
  "DealerWebsite": "https://vwbryanston.hatfieldgroup.co.za/",
  "PhysicalAddress": "Winnie Mandela Drive (Next to Bryanston High School), Bryanston\r\n",
  "DealerPhone": "0105940878",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-11-14 08:43
Hi, I found your dealership on Google and would like someone to get in touch with me.
Assistant
2026-11-14 08:43

Tool call: call_10653990493917173873

Tool Call
set_intent({
  "intent": "fallback"
})

Tool call: call_10653990493917175672

Tool Call
get_customer_info({
  "intent": "fallback"
})
User
2026-11-14 08:43 
{
  "role": "tool",
  "tool_call_id": "call_10653990493917173873",
  "content": "true"
}
User
2026-11-14 08:43 
{
  "role": "tool",
  "tool_call_id": "call_10653990493917175672",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-11-14 08:43
Welcome to VW Bryanston! I'd be glad to arrange a callback for you. May I have your name and surname, please?