Dashboard
Action Another action Something else here
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Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 225e2fee-460e-40b0-a6e4-a46e094048a9

{
  "TimeOfDay": "2026-03-19 11:01",
  "DealerName": "Mazda Pinetown",
  "DealerBrand": "Mazda",
  "DealerWebsite": "https://mazdapinetown.hatfieldgroup.co.za/",
  "PhysicalAddress": "122 Josiah Gumede Road, Pinetown, 3610\r\n",
  "DealerPhone": "0310011322",
  "Country": "South Africa"
}
User
2026-03-19 11:01
Start Service Booking
Assistant
2026-03-19 11:01

Tool call: w7rgnm9tc

Tool Call
set_intent({
  "intent": "service_booking_inquiry"
})
Assistant
2026-03-19 11:01

Tool call: w7rgnm9tc

Tool Call
set_intent({
  "intent": "service_booking_inquiry"
})
User
2026-03-19 11:01 
{
  "tool_call_id": "w7rgnm9tc",
  "role": "user",
  "content": "true"
}
Assistant
2026-03-19 11:01

Tool call: qh0ahhdef

Tool Call
lookup_customer_name({
  "intent": "service_booking_inquiry"
})
User
2026-03-19 11:01 
{
  "tool_call_id": "qh0ahhdef",
  "role": "user",
  "content": "Maphumulo"
}
Assistant
2026-03-19 11:02

Tool call: 2czxfbn4v

Tool Call
save_customer_name({
  "customer_name": "Maphumulo",
  "customer_surname": ""
})

Tool call: n3b33cmnd

Tool Call
send_booking_form({
  "message": "Hello Maphumulo, thanks for reaching out to Mazda Pinetown. We'd be happy to help you with your service booking. Please fill in the form and we'll get back to you."
})
User
2026-03-19 11:02 
{
  "tool_call_id": "2czxfbn4v",
  "role": "user",
  "content": "true"
}
Assistant
2026-03-19 11:02
Thank you for choosing Mazda Pinetown! I have forwarded your details to my Service Manager who will assist with a {customer request}.