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Action Another action Something else here
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Agent Key: d89da5fb-e784-4e9e-b0e3-58c272bd6dd4
Prompt Parameters

Configuration: 130d17ba-0c24-4b55-83d6-339c187902b4

{
  "TimeOfDay": "2026-09-15 10:48",
  "DealerName": "Man Hatfield Truck & Bus",
  "DealerBrand": "MAN",
  "DealerWebsite": "https://man.hatfieldgroup.co.za/",
  "PhysicalAddress": "N4 Gateway Industrial Park, 205 Rooiberg St, The Willows 340-Jr, Pretoria, 0054",
  "DealerPhone": "012 941 8900",
  "DealerHours": "Weekdays 07:00-17:00, Weekends 07:00-13:00",
  "Country": "South Africa"
}
User
2026-09-15 10:48
Hello
Assistant
2026-09-15 10:48

Tool call: call_4007375

Tool Call
set_intent({
  "intent": "greeting"
})

Tool call: call_4007387

Tool Call
get_customer_info({
  "intent": "greeting"
})
User
2026-09-15 10:48 
{
  "tool_call_id": "call_4007375",
  "role": "user",
  "content": "true"
}
User
2026-09-15 10:48 
{
  "tool_call_id": "call_4007387",
  "role": "user",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-09-15 10:48
Welcome to Man Hatfield Truck & Bus! How can we assist you today? 1. Purchase a vehicle 2. Book a service 3. Part enquiry
User
2026-09-15 10:48
D0836
User
2026-09-15 10:48
Am looking for a crankshaft for this engine
Assistant
2026-09-15 10:48

Tool call: call_15669

Tool Call
set_intent({
  "intent": "parts_request"
})

Tool call: call_15671

Tool Call
get_customer_info({
  "intent": "parts_request"
})
User
2026-09-15 10:48 
{
  "tool_call_id": "call_15669",
  "role": "user",
  "content": "true"
}
User
2026-09-15 10:48 
{
  "tool_call_id": "call_15671",
  "role": "user",
  "content": "{\"status\":\"not_found\"}"
}
Assistant
2026-09-15 10:48
I'd be glad to help. May I have your name and surname first before we continue?
User
2026-09-15 10:50
Waza Zimba
Assistant
2026-09-15 10:50

Tool call: call_236290

Tool Call
create_customer_record({
  "customer_surname": "Zimba",
  "customer_name": "Waza"
})
User
2026-09-15 10:50 
{
  "tool_call_id": "call_236290",
  "role": "user",
  "content": "true"
}
Assistant
2026-09-15 10:50

Tool call: call_8562

Tool Call
send_parts_request_form({
  "message": "Thank you, Waza. Please complete this form with your vehicle and part details so I can assist you further."
})
User
2026-09-15 10:50 
{
  "tool_call_id": "call_8562",
  "role": "user",
  "content": "{\"status\":\"sent\"}"
}
Assistant
2026-09-15 10:50
<WAIT_FOR_CLIENT />
User
2026-09-15 10:51
Company name :Traclogis solutions LTD
Assistant
2026-09-15 10:51

Tool call: call_6173534

Tool Call
create_crm_follow_up({
  "department": "parts",
  "summary": "Customer Waza Zimba from Traclogis solutions LTD is requesting a crankshaft for engine D0836. Form was sent.",
  "priority": "standard",
  "action_type": "general_reminder"
})
User
2026-09-15 10:51 
{
  "tool_call_id": "call_6173534",
  "role": "user",
  "content": "{\"status\":\"saved\"}"
}
Assistant
2026-09-15 10:51
Thank you, Waza. I have updated your request with the company name, Traclogis Solutions LTD. Our parts team will review your requirements and be in touch shortly.
User
2026-09-15 10:54
{ "mileage_km": "N/A", "year_model": "N/A", "make": "MAN", "surname": "Zimba", "reg_number": "N/A", "name": "Waza", "model": "D0836", "email": "Waza.zimba@traclogiszambia.com", "flow_token": "unused", "type": "parts_request" }
Assistant
2026-09-15 10:54

Tool call: call_14668

Tool Call
submit_parts_lead({
  "mileage_km": "N/A",
  "year_model": "N/A",
  "reg_number": "N/A",
  "part_code": "Crankshaft",
  "make": "MAN",
  "model": "D0836",
  "name": "Waza",
  "surname": "Zimba"
})
User
2026-09-15 10:54 
{
  "tool_call_id": "call_14668",
  "role": "user",
  "content": "{\"status\":\"parts_lead_submitted\"}"
}
Assistant
2026-09-15 10:54
I have logged your request. Our Parts team will assist you as soon as possible.